West Midlands Business Festival

Unresolved tension drains energy, damages trust and undermines productivity.

Most workplace conflict escalates not because of the issue itself, but because of how it’s discussed. This session gives leaders a structured, psychologically informed approach to difficult conversations — centred on clarity, compassion and mutual understanding. Participants learn how to separate facts from assumptions, express concerns without criticism, recognise the needs driving people’s behaviour, and make clear, actionable requests that lead to real change.

Using relatable scenarios, we’ll explore how to de-escalate heated moments, listen without defensiveness and move conversations away from blame and towards practical solutions. The techniques help managers address issues early, reduce misunderstandings and create a culture where people feel respected, heard and supported.

Attendees leave with a ready-to-use script for tricky conversations, a simple framework for resolving disagreements fairly and tools to rebuild relationships after conflict.

This workshop is ideal for organisations wanting healthier communication and stronger, more resilient teams and it acts as a natural introduction to my Human Power Programme, which deepens confidence, collaboration and psychological safety across the workplace.

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Location

Online Event,